Qichenshop provides a limited warranty on all solar street lights supplied for export. This page explains what is covered, for how long, what is not covered, and how to file a claim. The warranty applies to the original purchaser and is not transferable to third parties without our written confirmation.
1. Warranty Coverage
Warranty terms differ by component. The table below lists the warranty period and the coverage standard for each part.
| Component | Warranty Period | Coverage Standard |
|---|---|---|
| LED light source | 5 years / 50,000 hours | L70 standard: luminous flux maintenance at or above 70% of initial output |
| Solar panel | 5 years | Output power not lower than 80% of the initial rated value |
| LiFePO4 battery | 5 years | Capacity retention at or above 70% |
| Ternary lithium (NCM) battery | 3 years | Capacity retention at or above 70% |
| Charge controller | 3 years | To be confirmed |
| Housing, shell and waterproofing | 5 years | To be confirmed |
The battery warranty depends on the chemistry installed in your configuration. Please check your order specification or contact us if you are unsure which battery type your units use.
2. Warranty Period Start
The warranty period starts on the date of shipment from our factory, not on the date of installation or delivery. We recommend planning installation promptly after receipt so that the full coverage period is available during service.
3. What Is Not Covered
- Damage caused by human factors or improper handling
- Lightning, typhoon, flood, earthquake and other force majeure events
- Water ingress beyond the product’s stated IP protection rating
- Unauthorized disassembly or repair by any party other than Qichenshop or its authorized partners
- Non-authorized modification of the product or its components
- Installation that does not follow the product manual
Units affected by any of the above will be assessed as out-of-warranty, and any repair or replacement will be quoted separately.
4. How to Claim
- Collect the required materials: your order number or product serial number, photos or a video showing the fault, photos of the installation environment, and a short written description of the fault.
- Submit the claim: send the materials to your sales contact or to info@qichenshop.com. Claims submitted through WhatsApp are also accepted.
- Assessment and response: we review the materials and reply with the assessment result and the proposed resolution within our response time (see Section 7).
Please keep the serial number records from your shipment documents, as they speed up verification.
5. Resolution Options
- Year 1: faulty units are replaced with new units.
- Years 2 to 5: replacement spare parts are supplied for repair on site.
If a fault falls outside the warranty terms, we will provide a repair or replacement quotation on request.
6. Shipping Responsibility
- Year 1: shipping costs for warranty replacements are borne by Qichenshop.
- Years 2 to 5: shipping costs for replacement spare parts are borne by the customer.
Duties, taxes and customs clearance in the destination country are the responsibility of the customer in all cases.
7. Response Time
We acknowledge and respond to every warranty claim within 24 to 48 business hours of receiving the complete claim materials. Complex cases that require laboratory testing may take longer; if so, we will inform you of the expected timeline in our first reply.
8. Contact for Claims
- Email: info@qichenshop.com
- WhatsApp: +86 133 4646 3465 (https://wa.me/8613346463465)
Every shipment includes a formal warranty certificate in PDF format, sent by email, together with a paper copy packed in the box. Please keep it with your order records.
*Last updated: 2026-09-24*