1. Overview
These terms apply to the B2B export supply of solar street lights, LED flood lights and outdoor wall lights ordered from Qichenshop by distributors, wholesalers, contractors and EPC buyers. They cover OEM and ODM orders, sample requests, bulk production and after-sales warranty.
Contracting entity. Qichenshop’s listed business entity is Jiangmen Qichen Lighting Co., Ltd. (Unified Social Credit Code 91440704MAKB9JFUSA), registered with the Jiangmen Jianghai District Market Supervision Administration, Guangdong, China. The company has manufactured solar-powered street lights since 2010 — first registered as Zhongshan Qichen Lighting in 2013, and now operated under Jiangmen Qichen Lighting Co., Ltd.
Relationship with other pages. The Warranty Policy, Sample Policy, Shipping Policy, OEM & ODM Service page and Privacy Policy form part of the same set of terms. Where one of those pages sets out a process in detail, that page governs for that process.
2. Quotation and Order
The order flow published on the OEM & ODM Service page is:
1. Share your requirements — target model, configuration, branding and quantity, by email to info@qichenshop.com or WhatsApp. Reference datasheets and installation environment photos help the engineering assessment move faster.
2. Confirm the specification and quotation — we assess feasibility, confirm the configuration, sampling fee and tooling cost, and issue the project quotation.
3. Sampling and bulk production — after the deposit is received, samples are produced within the stated lead time; bulk production starts upon your sample approval.
A customization enquiry is answered with a quotation within one working day.
Quotations are valid for 30 days from the date of issue.
Orders are confirmed by a written quotation and proforma invoice issued by Qichenshop. An order becomes binding once the deposit is received and the specification is confirmed in writing.
3. Payment Terms
- Payment is made by T/T: 30% deposit and 70% before shipment. This is the only payment method we accept.
- T/T is the sole instrument. We do not accept letters of credit, payment on delivery, credit terms or any other instrument; where a project needs a different structure, it is agreed in writing with your sales contact before the deposit is paid.
- Other arrangements can be discussed for repeat orders and large projects, with your sales contact — within the T/T structure above.
- Currency. Published fees (samples, prototyping, mold) are stated in USD, and the sample credit threshold is expressed as “the order value reaches USD 1,000 or more”. Quotations and invoices are issued in USD.
4. Minimum Order Quantity
- MOQ starts from 50 units per model.
- Mixed models in a single order are welcome. Mixed models can be combined in one container; confirm the split with your sales team when requesting a quote.
- For OEM and ODM, both services start from the same MOQ: 50 units per model. Mixed-model orders within one shipment are acceptable, and the 50-unit minimum applies to each customized model — you can brand two models in one container at 50 units each, instead of consolidating the volume into a single SKU.
- Logo customization is available from 50 units per model.
Our published range is 28 models with multiple configurations, and we serve buyers in more than 10 countries.
5. Lead Time
| Order type | Lead time |
|---|---|
| Standard models | 15 days after the deposit |
| Customized models | 15–25 days after the deposit is received and the specification is confirmed |
| Prototyping for validation | 2–4 weeks, covering the validation sample stage |
| Samples (in-stock or customized) | 15 to 25 days, as stated in the Sample Policy |
Lead times exclude shipping time and are subject to order volume; larger projects receive a confirmed production schedule at order confirmation. Large or fully customized orders are scheduled individually.
Prototyping and mass production are two different stages: prototyping (2–4 weeks) covers the validation sample stage, and mass production runs 15–25 days after deposit and specification confirmation.
6. Samples
- Samples are chargeable. Fee by customization type:
- OEM sample: USD 50 per model
- ODM sample: USD 300 per model
- Sample fees do not include prototyping fees, mold fees, freight or taxes; these are quoted separately where applicable.
- Credit: sample fees are fully credited against your first bulk order when the order value reaches USD 1,000 or more. The credit is applied to the invoice of that first order and cannot be exchanged for cash or carried over to later orders.
- Order limits: maximum 10 units per model per customer; maximum 100 units per customer per year across all models. Limits are counted per legal entity. Requests beyond these limits are quoted as trial orders rather than samples.
- Sample freight: Freight Collect, paid by the customer, credited back with your first bulk order. Samples ship through your nominated freight forwarder; if you have no forwarder, we will discuss options before dispatch.
- Sample lead time: 15 to 25 days, measured from payment.
- Customized samples can cover logo (laser engraving or labeling), packaging, and parameter configuration (battery capacity, PV wattage, cable length), subject to the model specification sheet and engineering assessment.
- Sample returns and replacements are not addressed separately by these terms; the only sample-side provision is the credit rule above.
7. Warranty
All solar street lights supplied for export carry a 5-Year Limited Warranty, under normal use.
Component terms, as published on the Warranty Policy page:
| Component | Warranty period | Coverage standard |
|---|---|---|
| LED light source | 5 years / 50,000 hours | L70 — luminous flux maintenance at or above 70% of initial output |
| Solar panel | 5 years | Output power not lower than 80% of the initial rated value |
| LiFePO4 battery | 5 years | Capacity retention at or above 70% |
| Ternary lithium (NCM) battery | 3 years | Capacity retention at or above 70% |
| Charge controller | 3 years | Fault rate below 0.5% under normal operating conditions |
| Housing, shell and waterproofing | 5 years | No corrosion, deformation or structural cracking under normal use |
The battery warranty depends on the chemistry installed in your configuration; check your order specification or contact us if you are unsure which battery type your units use.
- The clock starts on the date of shipment from our factory, not on installation or delivery.
- Resolution: Year 1 — faulty units are replaced with new units. Years 2 to 5 — replacement spare parts are supplied for on-site repair.
- Transport cost: Year 1 — borne by Qichenshop. Years 2 to 5 — borne by the customer. Duties, taxes and customs clearance in the destination country are the customer’s responsibility in all cases.
- Not covered: human factors or improper handling; lightning, typhoon, flood, earthquake and other force majeure events; water ingress beyond the stated IP protection rating; unauthorized disassembly or repair by any party other than Qichenshop or its authorized partners; non-authorized modification of the product or its components; installation that does not follow the product manual. Units affected by any of the above are assessed as out-of-warranty, and any repair or replacement is quoted separately.
- Claims: collect the required materials — order number or product serial number, photos or a video showing the fault, photos of the installation environment, and a short written description of the fault — and send them to your sales contact or to info@qichenshop.com; claims submitted through WhatsApp are also accepted. We acknowledge and respond to every claim within 24 to 48 business hours of receiving the complete claim materials. Keep the serial number records from your shipment documents, as they speed up verification.
- Every shipment includes a formal warranty certificate in PDF format, sent by email, together with a paper copy packed in the box.
This page is the summary; the Warranty Policy page holds the full terms and the claim process.
8. Returns and Refunds
Two separate situations, deliberately kept separate:
a) Quality defects within the warranty period — handled under Section 7 and the Warranty Policy: replacement with new units in Year 1, replacement spare parts for on-site repair in Years 2 to 5, with the transport cost split as stated there and duties borne by the customer in all cases.
b) Faults outside the warranty terms — where a fault falls outside the warranty terms, we provide a repair or replacement quotation on request; any repair or replacement is quoted separately.
c) Order cancellation, specification changes and non-quality returns — bulk orders are built to the specification confirmed in writing. A cancellation or a specification change raised after production has started is assessed with your sales contact in writing, and is confirmed by both parties before it takes effect; no return is accepted without our prior written confirmation.
d) Deposit and balance — the 30% deposit and the 70% balance before shipment are set out in Section 3. Where an order is cancelled before production starts, the resulting settlement is agreed in writing with your sales contact at the time the order is confirmed.
9. Intellectual Property
- OEM: your brand is applied to our existing product platform — logo, color, packaging, manuals and configuration changes.
- ODM: deeper customization on top of the OEM scope, including parameter redesign and structural changes, subject to engineering assessment.
- Tooling. Mold and structural-part projects are quoted as a separate tooling project. Mold fee: USD 1,000 to 10,000, depending on which structural parts require new tooling, and refunded after cumulative orders reach 2,000 units or USD 50,000. Refund conditions are cumulative across shipments; they do not reset with each purchase order. A housing change and an optical lens change, for example, are quoted as separate items.
- Prototyping fee: USD 100 to 1,000 per model, quoted by scope, refunded when the bulk order reaches USD 1,000 or 200 units for the same model.
- Exact sampling and tooling amounts are confirmed in the project quotation before any payment is due. Sampling and tooling fees cover engineering time, materials and machining.
Tooling and molds. Tooling and molds developed for a customer’s order remain the property of Qichenshop unless otherwise agreed in writing. Customers are granted the right to use the tooling for their own branded products; the tooling will not be used for other customers’ branded products during the agreed exclusivity period.
Custom designs. Designs, artwork and specifications developed specifically for a customer remain the customer’s property. Qichenshop will not reuse or disclose them to third parties without written consent.
Customer-supplied artwork and branding. By supplying artwork, logos or branding, the customer confirms they have the right to use them. Qichenshop is not liable for any third-party claims arising from customer-supplied materials.
- Confidentiality. We are happy to sign a mutual non-disclosure agreement before quoting when your project requires one. Confidential information exchanged during a quotation, tooling or customization project is used only to supply your order, and neither party discloses it to third parties without the other’s written consent.
10. Force Majeure
Neither party is liable for a delay in delivery or a failure to perform any obligation caused by an event beyond its reasonable control, including acts of government, export controls or changes to them, war, civil unrest, sanctions, embargoes, industrial action, port or customs closures, or failures of utilities or public infrastructure.
Affected delivery dates are extended by the period the event lasts. Where the event prevents shipment for more than 30 consecutive days, either party may terminate the affected order in writing. Payments already made for goods not yet produced or delivered shall be refunded; goods already produced and accepted are settled between the parties.
This clause does not apply to a payment obligation that falls due, and it does not extend to events that are already excluded from the product warranty under the Warranty Policy.
11. Governing Law and Disputes
These terms and any order confirmed under them are governed by the laws of the People’s Republic of China.
Disputes are first discussed with your sales contact. Where a dispute cannot be settled by discussion, it is submitted to the people’s court having jurisdiction in Jiangmen, Guangdong, China, and each party accepts that jurisdiction.
Nothing in this section limits the rights a consumer has under the mandatory law of their country of residence where the supplier sells directly to consumers; our sales are made to business buyers, so this clause applies as written.
12. Contact
- Email: info@qichenshop.com
- WhatsApp: +86 133 4646 3465 (https://wa.me/8613346463465)
- Factory address: 2nd Floor, Building 1, Modern Industrial Park, No.152 Linjiang Road, Jiangmen, Guangdong, China
- Customer service hours: Monday to Saturday, 8:30 AM – 9:00 PM (GMT+8)
*Last updated: 2026-09-27*